career opportunity  Guides Manager Cape Town June 2017


Employment vacancy  Guides Manager Cape Town June 2017


career vacancy  Guides Manager Cape Town June 2017

Remuneration: Market related
Location: Cape Town
Type: Permanent
Reference: #AE
Company: AKA Recruitment International


Our, client a leader in the tourism industry, seeks to recruit a guides manager to join their team. The right candidate will manage and lead operations relating to the planning of tours and ensuring that meet all KPI’s. The company provides an environment where innovation is encouraged and offers a highly competitive salary package.

Key responsibilities:

  • Comprehensive planning and management
  • Sourcing and booking foreign language guides and ensure the guide check list/procedure is followed and all documents including reference check is kept on the server
  • Day to day management and support of the tour and scheduling assistant
  • Ensure that all scheduling is completed timeously and compliance with all relevant laws, regulations, licensing and industry requirements pertaining to tour operations and guiding
  • Attention to detail with regards the appropriate allocation of resources and reporting to HOD Ops with regard to requirements
  • Monthly check in with all drivers and guides
  • Weekly check in with all series and scheduled to ensure correct guides are allocated
  • Continuously drives towards cost optimisation and ensure drivers and guides consistently deliver and comply with itinerary
  • Verify all invoices and approve roster change requests and leave requests for the tour assistant
  • Ensure recruitment process are followed correctly and documented as per guide check list
  • Responsible for all warnings, disciplinary hearings and monthly review meeting held with Guides
  • Ensure all approved leave applications are signed by HOD and documented
  • Month-end check of all guides documentations for the month next to ensure all is up to date
  • Conduct and arrange training for all new Guides
  • Organise training in VF, CPT and NAM for guide and driver
  • Collect guide route feedback and discuss with guide
  • Assist product with checking the ops side of tour costings and yearly template checks
  • Tour budgets-Double check budgets and sign off, hand in for payments to allow monies to clear in respective guides account
  • Provide an industry analysis and comparison on guide rates
  • Assures a work environment that recruits, retains and supports quality people
  • Directing subordinates to achieve individual and team objectives
  • Ensure that documents relating to guides & drivers are maintained and updated regularly.
  • Update the monthly newsletter and Guide only Facebook page, with relevant guide information
  • Ensure SOP is followed by guides and drivers with regards to post-tour reconciliations
  • Participate to Post tour debrief with the guide and inform product on any tour update.
  • Ensure all guide payments are handed to accounts timeously and assist accounts when funds need to be recovered or when information is required to perform the reconciliation

Qualifications and experience:

  • Matric and tertiary qualification
  • Minimum two years of experience as a tour operator as well as strong admin/leadership/logistics/road-tour experience/fleet management background

Key competencies:

  • Excellent written and verbal English language skills
  • Computer literate
  • Excellent leadership and management skills
  • Highly organised and able to multi-task

If you meet the above requirements and would like to find out more, please send your CV to

#Arbeiten in Kapstadt #Deutsche Stellen #Deutschsprachiger Kundenberater #German Jobs #German speaking

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