Job vacancy Junior Support Engineer Cape Town June 2017


career vacancy  Junior Support Engineer Cape Town June 2017


career recruitment  Junior Support Engineer Cape Town June 2017

Remuneration: Basic salary
Location: Cape Town
Type: Permanent
Reference: #1705504
Company: Datafin Recruitment


A technology company based in Cape Town is looking for a support engineer who will mainly be responsible for the investigation and handling of basic support tickets (problems/issues) from clients and escalate if necessary.


  • To learn and know our products by heart
  • Client support – using best suited electronic means available (ticketing system, monitoring, remote connection, mail, telephone, Skype)
  • Capturing, reporting, and analysing of support tickets and problems associated
  • Prioritising tickets and ensure frequent updates for/from the client and internal team
  • Analysing symptoms to determine underlying problems
  • Resolving issues or escalate to level two support engineer, but follow up until resolved
  • Troubleshooting front-end and back-end (SQL as well as other databases)
  • Application testing
  • Know and adhere to support regulations for each client according to SLA
  • Promote and foster good working relationship with direct team, other departments and clients
  • Be on duty at all time during your shift as specified. The company offers support 24/7 either in the office or on remote standby
  • Working shifts from 7am to 4pm or 10am to 7pm
  • Be on standby after hours as per roster


  • Matric
  • Relevant ICT education (diploma, etc.) with a database module in the course
  • Experience with SQL/Oracle database
  • Experience with Linux (specifically Oracle or RedHat)
  • All of the above with above average results
  • Energetic and self-driven
  • Good communication skills
  • Good problem-solving skills
  • Good reporting skills (written and oral)
  • Attention to detail
  • Ability to multitask
  • Ability to work under pressure
  • Team player
  • Own Transport


  • Experience in a 24/7 ICT helpdesk environment with associated applicable SLAs
  • Experience in the telecommunication environment, in particular, related to mobile network operators
  • Interest in the ICT industry and in particular mobile network operators
  • Interest in international affairs
  • Willingness to travel

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a Word copy of your CV to and mention the reference numbers of the jobs.

Apply by email
Julz Reyneke
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